Return policy

I want to claim or return the goods within 14 days

In the event of a complaint about the goods or a withdrawal from the purchase contact us within 14 days of delivery by sending an email to support@vilgain.com. Describe the reason for the complaint and send the goods together with the receipt or invoice document and a copy of the email to Tkalcovsk√° 904/6a, Brno 602 00, Czech Republic.

View the progress of the complaint / return

Status of my order

We are preparing a pre-filled form to speed up the return process.

The goods arrived damaged or do not match the order

  • If the goods have arrived damaged in the shipment or do not match your order, please contact us.
  • Via e-mail support@vilgain.com

My Orders

Below you will find a list of orders for which it is possible to make a complaint or return.

To view all available orders, you need to log in to your account.