Return policy
I want to claim or return the goods within 14 days
In the event of a complaint about the goods or a withdrawal from the purchase contact us within 14 days of delivery by sending an email to support@vilgain.com. Describe the reason for the complaint and send the goods together with the receipt or invoice document and a copy of the email to Tkalcovská 904/6a, Brno 602 00, Czech Republic.
View the progress of the complaint / return
Status of my orderWe are preparing a pre-filled form to speed up the return process.
The goods arrived damaged or do not match the order
- If the goods have arrived damaged in the shipment or do not match your order, please contact us.
- Via e-mail support@vilgain.com
My Orders
Below you will find a list of orders for which it is possible to make a complaint or return.
To view all available orders, you need to
log in to your account.