Return policy

I want to claim or return the goods within 14 days

In the event of a complaint about the goods or a withdrawal from the purchase contact us within 14 days of delivery by sending an email to Describe the reason for the complaint and send the goods together with the receipt or invoice document and a copy of the email to Smetanova 1022/19, Brno 602 00, Czech Republic.

View the progress of the complaint / return

Status of my order

You can also print the form and fill it in manually.

The goods arrived damaged or do not match the order

  • If the goods have arrived damaged in the shipment or do not match your order, please contact us.
  • Via e-mail

My Orders

Below you will find a list of orders for which it is possible to make a complaint or return.

To view all available orders, you need to log in to your account.