Return policy

Make a claim or return goods within 14 days.

If you encounter any issues with your order, or if you've had a change of heart, please contact us within 14 days of delivery. You can do so by sending an email to support@vilgain.com. In your email, please provide the reason for the return. When returning the products, please include the receipt or invoice document, as well as a copy of the email you sent to to Smetanova 1022/19, Brno 602 00, Czech Republic.

View the progress of the complaint / return

Status of my order

You can also print the form and fill it in manually.

The goods arrived damaged or do not match the order

  • If the goods have arrived damaged in the shipment or do not match your order, please contact us.
  • Via e-mail support@vilgain.com

My Orders

Below is a list of the orders eligible for return or complaint.

To view all available orders, you need to log in to your account.