Return policy

I want to claim or return the goods within 14 days

In the event of a complaint about the goods or a withdrawal from the purchase contact us within 14 days of delivery by sending an email to support@vilgain.com. Describe the reason for the complaint and send the goods together with the receipt or invoice document and a copy of the email to Smetanova 1022/19, Brno 602 00, Czech Republic.

View the progress of the complaint / return

Status of my order

You can also print the form and fill it in manually.

The goods arrived damaged or do not match the order

  • If the goods have arrived damaged in the shipment or do not match your order, please contact us.
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